Why consider Premier Bank?
Premier is a local community bank that offers a welcoming and friendly work environment. We have opportunities for career growth and provide on-the-job training and education. Premier Bank is committed to serving the needs of our community and we highly encourage employees to give back by volunteering and participating in local events.
OPEN POSITION:
Bank Operations Associate
We currently have a full-time Bank Operations Associate position open for immediate placement. The hours for this position are 8:00 am - 5:00 pm. This position is responsible for support in the Bank Operations department. Duties include back-office maintenance within the bank’s core processing systems, supporting digital banking solutions, and providing general support to bank clients and staff.
Primary responsibilities of this position include:
- Performs account maintenance on the bank core processing system including transactions, identification verifications, address changes, account access permissions, & closed account procedures.
- Reviews daily reports pertaining to balancing of accounts, transaction activity, and fraud monitoring.
- Performs Insufficient Funds decisioning, processing of ACH & check returns, compliance reporting, and closing of account procedures.
- Processing and monitoring of outgoing client-originated ACH files including review of transmittals letters and verifying file totals while communicating with customers.
- Completes incoming and outgoing domestic and international wire transfer requests. Transactions are completed with dual control while ensuring compliance with bank policies and regulations.
- Provides customer support with digital banking products such as web, mobile, and bill pay.
- Performs initial setup, training, and support for treasury management solutions including ACH, remote deposit, and positive pay. This includes completing and maintaining customer agreements.
- Monitors suspicious activity, kiting, OFAC and FinCen screening, as well as other fraudulent anomalies.
- Supports and monitors the distribution of electronic statements for all account types.
- Performs a variety of customer service functions including the ordering of ATM/Debit cards and checks, statement printing, account research, stop payments and disputes, as well as managing transaction limits and exceptions.
- Customer service is provided via phone inquiries, secure e-mail, and occasionally in-person.
- Provides support to all bank departments in the maintenance and researching of accounts and activity.
- Documents client interactions via customer relationship management application (CRM).
- Other duties as assigned.
Skills & Abilities Required:
- At least 3 years of experience in a financial institution required.
- Possesses strong interpersonal skill to provide support to all bank departments and customers.
- Utilizes analytical ability to operate data processing system, application programs & parameters.
- Apply critical thinking while researching and resolving customer & bank issues.
- Utilizes computer technology while working with vendors to meet customer service needs.
Other:
Full-Time: 8-hour shifts, 8am–5pm Monday through Friday
Status: Hourly non-exempt
Direct Report: VP, Director of Bank Operations
We offer competitive compensation and benefits package:
Status: Hourly non-exempt
Direct Report: VP, Director of Bank Operations
We offer competitive compensation and benefits package:
- Starting at $22 - based on experience
- Medical & Dental Insurance
- 401k Plan with an employer match
- Employee Stock Ownership Plan (ESOP)
- Life & AD&D Insurance plan
- Short-term and Long-term Disability plan
- 15 vacation days (prorated your first year)
- 6 sick days (prorated your first year)
- 3 personal days (prorated your first year)
- 11 paid Federal holidays
- Section 125 Medical Flex/Dependent Care Reimbursement program
- “Dress for your day” casual dress code
- Gym membership reimbursement plan
